Shipping policy

Effective Date: July 10, 2026

At Wild Rose Peak, we work to provide reliable shipping for aftermarket wheels, tires, and wheel & tire packages. Please review this Shipping Policy before placing an order.

By placing an order with Wild Rose Peak, you acknowledge and agree to the terms outlined below.

Order Processing

Orders are processed after payment has been authorized and the order has been confirmed.

Processing times may vary depending on:

  • Product availability.
  • Supplier inventory.
  • Wheel and tire package assembly.
  • Tire mounting and balancing.
  • Manufacturer availability.
  • Freight scheduling.

Processing times are estimates only and are not guaranteed.

Orders are not considered ready for shipment until they have been fully processed, inspected, packaged, and prepared for delivery.

Wild Rose Peak may authorize your payment method at the time your order is placed. Payment may not be captured until inventory availability, shipping costs, and order details have been confirmed.

Shipping Charges

Shipping charges are calculated based on the delivery destination and the shipping method selected during checkout.

Standard shipping rates apply to most Canadian delivery locations. Due to the size and weight of wheels, tires, and wheel & tire packages, shipping costs may vary depending on destination, carrier availability, package size, and freight requirements.

Additional freight charges may apply for remote, rural, or limited-access delivery locations.

If additional freight charges are required, Wild Rose Peak will contact the customer before capturing payment to obtain approval. If the customer chooses not to proceed, the payment authorization will be cancelled and no payment will be collected.

Shipping Times

Shipping times provided by Wild Rose Peak are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by:

  • Freight carrier delays.
  • Weather conditions.
  • Holidays.
  • Mechanical issues.
  • Transportation delays.
  • Supplier delays.
  • Customs or border delays.
  • Circumstances outside of Wild Rose Peak's control.

Wild Rose Peak is not responsible for delays caused by shipping carriers, suppliers, manufacturers, or other third parties.

Delayed shipments do not qualify for refunds, cancellations, or compensation.

Freight Shipping

Due to the size and weight of wheels, tires, and wheel & tire packages, many orders are shipped through freight carriers.

Customers acknowledge that freight deliveries may differ from standard parcel deliveries.

Freight carriers may require:

  • Appointment scheduling.
  • Customer availability during delivery.
  • Signature confirmation.
  • Assistance unloading larger shipments.

Customers are responsible for ensuring someone is available to receive the shipment and that adequate space and assistance are available if required by the carrier.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Wild Rose Peak is not responsible for:

  • Incorrect addresses.
  • Missing apartment or unit numbers.
  • Incorrect postal codes.
  • Returned shipments caused by customer-provided address errors.
  • Additional shipping charges resulting from incorrect shipping information.

If a shipment must be reshipped because of incorrect information provided by the customer, the customer is responsible for all additional shipping costs.

Shipment Tracking

Tracking information will be provided when available.

Tracking updates are controlled by the shipping carrier and may not update immediately.

Wild Rose Peak is not responsible for delays or inaccurate tracking information provided by third-party shipping carriers.

Inspecting Your Shipment

Customers must inspect all packages immediately upon delivery.

Before signing for a freight shipment, customers should inspect:

  • Packaging condition.
  • Number of packages received.
  • Visible damage.

If visible damage is present:

  • Note the damage with the carrier before accepting delivery.
  • Take clear photographs of the packaging and damaged products.
  • Contact Wild Rose Peak within 48 hours of delivery.

Failure to document shipping damage at the time of delivery may affect the ability to file a freight claim.

Damaged Shipments

If your shipment arrives damaged, customers must provide:

  • Order number.
  • Photos of the shipping packaging.
  • Photos of the damaged product.
  • Description of the damage.

Do not install, mount, or use damaged products.

Wild Rose Peak will assist with the freight claim process; however, final claim approval is determined by the freight carrier and its policies.

Lost or Missing Shipments

If a shipment is marked as delivered but cannot be located, customers must notify Wild Rose Peak immediately.

Wild Rose Peak may require:

  • Shipping confirmation.
  • Tracking information.
  • Carrier investigation.
  • Additional documentation.

Wild Rose Peak is not responsible for shipments confirmed as delivered by the shipping carrier, except where required by applicable law.

Delivery Refusals

Customers should not refuse delivery unless there is obvious and significant shipping damage.

Refusing a shipment without prior authorization from Wild Rose Peak may result in additional freight charges, return shipping charges, restocking fees imposed by suppliers, or other related costs, which remain the responsibility of the customer.

Local Pickup & Exchanges

If local pickup or exchange arrangements are offered, they must be approved by Wild Rose Peak in advance.

Customers are responsible for inspecting products at the time of pickup or exchange.

Once products have been accepted by the customer, responsibility transfers to the customer, subject to applicable consumer protection laws.

International & Remote Shipping

Additional shipping charges may apply for:

  • Remote locations.
  • Rural delivery areas.
  • Northern communities.
  • Areas requiring special freight services.
  • Limited-access delivery locations.

If additional freight charges apply, Wild Rose Peak will contact the customer before capturing payment. Customers may choose to approve the additional shipping charges or cancel the order before payment is captured.

Changes & Cancellations

Shipping information cannot be changed once an order has been processed or shipped.

Customers should contact Wild Rose Peak immediately if an address correction is required.

Once an order has shipped, cancellations or address changes may not be possible.

Carrier Delays & Force Majeure

Wild Rose Peak is not responsible for delays, failures, or interruptions caused by events beyond our reasonable control, including but not limited to:

  • Weather events.
  • Natural disasters.
  • Transportation interruptions.
  • Labour disputes.
  • Supplier issues.
  • Government actions.
  • Carrier failures.
  • Other unforeseen circumstances.

Contact Us

If you have any questions regarding shipping, freight charges, delivery, or your order, please contact Wild Rose Peak before installing or using your products.